refund policy

Refunds Policy

We're so convinced you'll absolutely love our products, that we're willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund. Please provide order number and recipient address details.

Shipping items

There is no need to return ship the item. Please contact our customer service team who will either issue a replacement or full refund depending on the case.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to hello@simplysay.com

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Price: {{ (() => { const price = item && item.metadata && item.metadata.price ? item.metadata.price : null; if (!price) return '$0.00'; const unitStr = String(price.unit ?? '').trim(); const qtyRaw = price.quantity != null ? price.quantity : (price.qty != null ? price.qty : (item && item.quantity != null ? item.quantity : 1)); const qty = Number.isFinite(Number(qtyRaw)) && Number(qtyRaw) > 0 ? Number(qtyRaw) : 1; const numericUnit = Number.parseFloat(unitStr.replace(/[^0-9.-]/g, '')); if (!Number.isFinite(numericUnit)) { return unitStr || '$0.00'; } const lineTotal = numericUnit * qty; return '$' + lineTotal.toFixed(2); })() }}

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Total: {{ (() => { const priceMeta = item && item.metadata ? item.metadata.price || {} : {}; if (priceMeta.total) return priceMeta.total; const expected = item && item.metadata ? item.metadata.expectedPrice : null; if (Number.isFinite(Number(expected)) && Number(expected) > 0) { return '$' + Number(expected).toFixed(2); } const metaTotal = Number(priceMeta.totalNumber); if (Number.isFinite(metaTotal) && metaTotal > 0) return '$' + metaTotal.toFixed(2); const deliveryMeta = item && item.metadata ? item.metadata.delivery || {} : {}; const unitStr = String(priceMeta.unit ?? '').trim(); const unitNum = Number.parseFloat(unitStr.replace(/[^0-9.-]/g, '')); const qtyRaw = priceMeta.quantity != null ? priceMeta.quantity : (priceMeta.qty != null ? priceMeta.qty : (item && item.quantity != null ? item.quantity : 1)); const qty = Number.isFinite(Number(qtyRaw)) && Number(qtyRaw) > 0 ? Number(qtyRaw) : 1; const subtotal = Number.isFinite(unitNum) ? unitNum * qty : (Number.isFinite(Number(item && item.price)) ? Number(item.price) : 0); const deliveryStr = String(deliveryMeta.price ?? '').trim(); const deliveryNum = Number.parseFloat(deliveryStr.replace(/[^0-9.-]/g, '')); const computedTotal = subtotal + (Number.isFinite(deliveryNum) ? deliveryNum : 0); return '$' + computedTotal.toFixed(2); })() }}

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